Refund Policy

At ALTA MEDIA PARTNERS LLC, we are committed to delivering exceptional digital marketing and media services. This refund policy outlines the terms and conditions for service refunds and cancellations.

As a provider of digital marketing and media services, ALTA MEDIA PARTNERS LLC operates on a service-based business model. Refunds are generally prorated based on work completed at the time of the refund request.

We assess each refund request individually, taking into account the scope of work delivered, resources allocated, and the stage of project completion. Our goal is to ensure fairness for both our clients and our team.

To request a refund, please include your project details, invoice number, and the reason for your request. Our team will review your request and respond within 5 business days with a determination and next steps.

The following items and services are non-refundable once work has commenced:

• Setup fees for ad campaigns or affiliate program launches
• Strategy development and consultation sessions already completed
• Third-party advertising costs and platform fees already incurred
• Custom creative assets and content already delivered

Clients may terminate services per the terms outlined in their service agreement or contract. However, no refunds are provided for services already rendered at the time of termination.

Upon termination, clients will receive a final invoice detailing all work completed and any outstanding balances. We will provide all deliverables and reports generated up to the termination date.